Common purchase queries answered
Orders and Shipping
We dispatch all orders on a next working day basis unless otherwise stated at the time of ordering. You will receive email and text updates with your delivery time slot.
If your delivery does not arrive as expected, please use the provided tracking number to check its status. If the issue persists, contact us within 5 working days so we can investigate and assist you promptly.
In the mainland UK, most deliveries are 3 -5 day, excluding weekends and bank holidays. We use Royal Mail as our delivery partner, will send you a text or email with tracking details for your delivery and an expected time of delivery.
Royal Mail will attempt to leave it with a neighbour in your absence, failing this they will leave a card and re-attempt the next working day. Failing this you can collect from your nearest Royal Mail sorting office
Creating an account on our web store is quick and easy:
Click on “My Account” at the top of the page.
Select the “Register” tab.
Enter your email address and, if prompted, a username.
Create a password (if required).
Click “Register” to complete the process.
If email confirmation is enabled, you’ll receive a verification email shortly after registering.
You can easily update your shipping address at any time by following these steps:
✅ Before placing an order:
Log in to your account by clicking “My Account” at the top of the page.
Go to “Addresses”.
Click “Edit” next to your Shipping Address.
Enter your new details and click “Save Address”.
✅ After placing an order:
If your order has not yet been dispatched, contact us as soon as possible using our contact form or email. We’ll do our best to update the shipping address before the order is shipped.
🚚 Once an order has been dispatched, the shipping address cannot be changed.
Once your order has been dispatched, you will receive a confirmation email and/or text message containing your Royal Mail tracking number.
To track the status of your order:
Visit the Royal Mail tracking page:
https://www.royalmail.com/track-your-itemEnter your tracking number provided in your dispatch email or text.
Click “Track Your Delivery” to view the current status.
You can also view your order status anytime by logging into your account:
Go to “My Account” on our website.
Click on “Orders” to see your recent orders and their current status.
If you haven’t received a tracking number or need further assistance, please contact us within 5 working days of your expected delivery date.
No — we do not store or have access to your credit or debit card details.
All payments made through our store are securely processed via trusted third-party providers:
Both PayPal and Stripe use advanced encryption and industry-standard security protocols to ensure your payment information is fully protected. Your payment data is handled entirely by these platforms, never stored on our servers.
We prioritise your privacy and security at every step of the checkout process.
In most cases, yes — we aim to pack and ship all items in your order together in one package.
However, in some situations, items may be shipped separately. This can happen if:
Items are stored in different locations
One of the items is on backorder or delayed
The combined size or weight exceeds standard parcel limits
If your order is shipped in multiple packages, you will receive separate tracking numbers for each shipment.
Rest assured, we’ll keep you updated every step of the way.
If you need to swap an item
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may request a return within 14 days of receiving your item(s).
✅ Eligibility for Returns
Items must be unused, in their original packaging, and in resellable condition.
Returns must be requested within 14 calendar days of delivery.
Some items (e.g. perishable goods, customised products, or opened software) may be non-returnable unless faulty.
🔁 How to Request a Return
Log into your account and go to My Account > Orders.
Select the order and click Request Return, or contact us directly at [your email/contact form link].
We’ll provide return instructions and a return address.
We’re sorry for the mix-up! If you received an incorrect or wrong item, please follow these steps:
Contact us immediately via our contact form or email us at info@gymcore.co.uk
Provide your order number and a clear photo of the item you received.
We will review your case and arrange for a replacement or refund as quickly as possible.
If a return is required, we will provide you with instructions and cover the return shipping cost.
Your satisfaction is our priority, and we’ll work to resolve the issue promptly.
We’re very sorry to hear your order arrived damaged.
Please follow these steps so we can resolve the issue quickly:
Contact us as soon as possible via our contact form or email us at info@gymcore.co.uk
Include your order number and clear photos showing the damage to the item and the packaging.
Once we review your case, we’ll arrange a replacement or refund promptly.
We may provide instructions for returning the damaged item, and in such cases, return shipping costs will be covered by us.
Your satisfaction is important to us, and we’ll do our best to make this right.
Once your return request has been approved, we will provide you with the exact return address in your return authorisation email.
Please do not send any returns without prior authorization, as this may delay your refund or replacement.
If you haven’t received your return instructions or need assistance, please contact us at info@gymcore.co.uk or via our contact form
If you realise your shipping address was entered incorrectly, please act quickly:
Before your order is dispatched:
Log in to your account and update your shipping address under My Account > Addresses, or contact us immediately at info@gymcore.co.uk or via our contact form. We’ll do our best to update the address before shipping.After your order has been dispatched:
Unfortunately, once an order has shipped, we cannot change the delivery address. You may need to contact the courier directly with your tracking number to arrange redelivery or address correction.
If you need assistance, please reach out to us as soon as possible, and we’ll help guide you through the process.
We understand that sometimes you may need to make changes or cancel your order. Here’s what you need to know:
Before your order is dispatched:
Please contact us as soon as possible at info@gymcore.co.uk or via our contact form. We’ll do our best to accommodate your request to change or cancel the order.After your order has been dispatched:
Unfortunately, once the order has been shipped, we are unable to make changes or cancel it. You may need to wait for the delivery and follow our Returns Policy if you wish to return the item.
For the quickest service, please contact us promptly after placing your order.
Currently, we do not offer pre-orders for sold-out items.
If an item is out of stock, please check back soon, as we regularly update our inventory and restock popular products as quickly as possible.
You can also sign up for our newsletter or enable stock alerts (if available) to be notified when the item is back in stock.